At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The role

The Client Accountant is responsible for the effective client accounting of a portfolio of managed estates, including residential, commercial and those which are phased in their management. The role forms a vital part of the team, working closely with the Estate Management and Business Development teams and will also require regular interaction with external accountants plus some client correspondence.

What you’ll do

In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:

• Ensure annual service charge budgets are accurate and loaded correctly with correct apportionments

• Periodic billing of service charges, ground rent and other charges to leaseholders

• Prepare end of year service charge accounts within agreed timeframe, before submitting to external Accountants for review

• Monthly bank reconciliations for client estates

• Produce quarterly management reports, for review with Estate Managers and clients. Analyse the expenditure v budget, arrears and cash flow position, producing a summary report

• Monitor the general health and correctness of the service charge accounts associated with your portfolio, supporting Estate Managers with relevant information

• Utilities and insurance recharging to leaseholders

• Monitoring the CHP Billing process, ensuring all fees raised accurately and on time

• Raise void service charges to developers

• Manage and record completion cheques from new lessees

• Reconcile opening balances for estates handed over from other agents

• Corporation tax administration

• Report monthly Client Accounting KPIs to the Finance Team

• Fee Reconciliation between the Finance Team and Qube

• Answer leaseholder / client enquiries in a timely fashion

• Handle referred leaseholder service charge queries to resolution via either telephone or e-mail, or escalate to relevant Estate Manager

• Following up actions from AGM Minutes and directors’ meetings

• Assist the Client Accounting & Finance teams with day to day / adhoc duties

What you’ll bring

Qualifications

• 5+ years of accounts experience

• Experience in service charge client accounting is desirable but not essential

• Experience with Qube software is desirable but not essential

Skills

• Excellent time management, prioritisation, and diary management

• Excellent numeracy/analytical skills and competency in dealing with financial information

• Excellent communication skills – letter writing and the written and verbal presentation of information

• Excellent computer skills – Proficient in all Microsoft programmes, particularly Excel, and competent in mail merging.

• Excellent Team Working – Ability to build working relationships with employees across the organisation.

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.

• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.

• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 3 days at home. For the right candidate we could offer a more remote working set up.