At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

 The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

This is a part time role, working 20 hours per week. This role sits at the heart of our utilities process. You’ll be responsible for accurately inputting utility invoices so payments are made on time and without issue. Accuracy and organisation matter here, getting it right first time avoids delays, rework, and supplier escalations.

It’s a detail-focused role, You’ll need to understand what you’re looking at, spot issues early, and follow them through.

What You’ll Do

Utilities

• Upload utility invoices into Dwellant/Qube, particularly around supplier payment runs

• Match supplier statements and check balances in Qube

• Reconcile payment chasers, resolving issues so payments can be made promptly and escalation avoided

• Manage the shared inbox, keeping on top of invoices, statements and payment queries

Administration & Support

• File all correspondence accurately and consistently

• Escalate any invoice, statement or payment issues to the Team Leader without delay

What You’ll Bring

Qualifications

• A good standard of education is essential

Experience

• No previous experience required — full training will be provided

Skills

• Strong time management and the ability to prioritise your workload

• A collaborative approach and the ability to build effective working relationships

• Highly organised, able to plan your day and work independently without micromanagement

Behaviours

• Thorough – you pay attention to detail and think things through rather than just following instructions

• Accountable – you take ownership and see tasks through to completion

• Committed – you care about the quality of your work and the wider team’s performance

Why Work with Us?

Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.

Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.

Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 3 days working from home. Ideally 4 hours per day Monday to Friday the hours could either be 9.00 – 13.00 or 13.00 to 17.00 Monday to Friday, 20 hours per week. This position is offering a salary of £22,000 part time equivalent.