Estate Administrator - Brentford, TW8
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Join our Team as an Estate Administrator!
Are you highly organised and passionate about delivering exceptional customer service? Do you thrive in a role where attention to detail and efficiency make a real impact?
We’re looking for a proactive Development Administrator to join our team on site and help keep everything running smoothly.
If you’re committed to maintaining high standards, supporting processes, and ensuring compliance, this role is perfect for you.
Location: Brentford, TW8
Annual Salary: £35,000
Hours/Working Pattern: 8:30am-5pm
What You'll Be Doing:
Customer Service Excellence:
Provide frontline communication via phone, email, and correspondence.
Respond promptly and professionally to enquiries, following company protocols.
Take ownership of tasks, ensuring issues are resolved and followed through.
Prepare and send letters, notices, and mass mailings to residents and leaseholders.
Data & Systems Management:
Keep our database and online portal accurate and up-to-date.
Manage hard and soft copy files, ensuring everything is scanned, tagged, and filed correctly.
Compliance & KPI Monitoring:
Support the Development Manager in achieving Key Performance Indicators.
Ensure company policies and procedures are consistently applied.
Maintenance Coordination:
Communicate with contractors for reactive maintenance and raise purchase orders.
Monitor service delivery and follow up on overdue tasks.
Assist with Health & Safety actions to ensure timely completion.
What You'll Bring:
Strong organisational skills and attention to detail.
Excellent communication skills – both written and verbal.
Ability to manage multiple tasks and prioritise effectively.
Previous experience in administration or property management is a plus.
Perks of Joining Us:
20 Days Annual Leave + Bank Holidays + Birthday
Cycle to Work Scheme
MediCash
SmartHealth – Online health services for you and your immediate family
Eye Care Vouchers
Perkbox Rewards
Company Social Events
Pension Plan
- Department
- Operations - Site Based
- Locations
- Brentford
- Yearly salary
- £35,000
- Employment type
- Full-time
Colleagues
About Encore
As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Residential management is a people business. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be the perfect next home for you.
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