Assistant Operations Manager - London
Join us as an Assistant Operations Manager! Gain qualifications and hands-on experience while supporting estates, driving excellence, and helping lead teams to deliver 5-star service daily.
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Join Our Team as an Assistant Operations Manager!
Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic environment where quality and compliance are key? We’re looking for a proactive Assistant Operations Manager to join our growing team and help set the standard across a portfolio of prestigious residential estates.
The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.
- Location: London (Mixture of Office, Home and On-site working required)
- Annual Salary: £36,000
- Hours/Working Pattern: Monday to Thursday, 8:30am-5pm & Friday 8:30am-4:30pm (Other hours may be required dependent on the needs of the business)
What You'll Be Doing
- Support Leadership: Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
- Operational Excellence: Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
- Financial Oversight: Support budget monitoring, cost control, and help achieve annual financial targets.
- Team Development: Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
- Client Relationships: Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
- Mobilisation & Compliance: Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
- Continuous Improvement: Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
- Reporting & Analysis: Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
- Problem Solving: Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
- Continuous Professional Development: Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.
What You'll Bring
- IOSH Managing Safely or similar Health & Safety qualification (required).
- Experience in facilities or operational management is desirable.
- Strong organisational, communication, and analytical skills.
- Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
- A positive, can-do attitude and ability to adapt to changing priorities.
Perks of Joining Us
- 23 Days Annual Leave + Birthday + Bank Holidays
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
- Department
- Operations - Admin
- Locations
- London
- Remote status
- Hybrid
- Yearly salary
- £36,000
- Employment type
- Full-time
Colleagues
About Encore
As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Residential management is a people business. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be the perfect next home for you.
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