Resident Relations Coordinator - Barking, IG11
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Join our team as a Resident Services Coordinator in Barking.
We’re looking for a friendly, proactive Resident Services Coordinator to be the first point of contact for our residents. You’ll help create a welcoming community environment, assist with day-to-day needs, and ensure the smooth running of a prestigious residential development. This is a fantastic opportunity to deliver exceptional customer service while maintaining high standards across the building.
- Location: Barking, IG11
- Annual Salary: £27,000
- Hours/Working Pattern: 10am-6pm - Saturday, Sunday, Tuesday, Wednesday & Thursday (Monday & Friday Off)
What You’ll Do
- Greet residents and visitors warmly, ensuring they feel welcome.
- Support residents with queries, maintenance issues, and emergencies.
- Assist with move-ins and move-outs, parcel handling, and key management.
- Promote community engagement and encourage use of communal spaces.
- Carry out building checks, report faults, and support health & safety compliance.
- Keep records updated and maintain accurate data in our systems.
- Work closely with the wider team to deliver a 5-star service.
What You’ll Bring
- Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
- Strong communication and social skills with a positive, “can-do” attitude.
- Ability to follow routines, complete documentation, and manage tasks efficiently.
- Knowledge of health & safety and contractor management is desirable.
Perks of Joining Us:
- 20 Days + Bank Holidays + Birthday
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
- Department
- Operations - Site Based
- Locations
- Barking
- Yearly salary
- £27,000
- Employment type
- Full-time
Colleagues
About Encore
As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Residential management is a people business. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be the perfect next home for you.
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