At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

As a Service Charge Collections & Payments Administrator, you’ll play a vital role in the financial heartbeat of the estates we manage. Sitting within our friendly and fast-paced Client Accounting team, you’ll be the go-to person for ensuring our suppliers get paid, leaseholder payments are banked properly, and everyone gets the clear, accurate answers they need. This is a perfect opportunity for someone detail-oriented and confident in multi-tasking across departments.

What You’ll Do

You’ll keep our finances in top shape, ensuring timely payments, accurate reconciliations, and clear communication. Key responsibilities include:

• Managing queries from suppliers and leaseholders via phone and email
• Liaising daily with Estate Management, Legal, Facilities, and external contractors
• Processing supplier invoices and monitoring refunds
• Investigating disputed or duplicate charges via Dwellant
• Preparing fortnightly payment runs and reconciling supplier statements
• Performing regular bank reconciliations and ensuring pooled account funds are optimised
• Supporting compliance by monitoring Health & Safety supplier requirements
• Ensuring leaseholder payments are processed in line with ARMA guidelines
• Supporting ad-hoc projects within the accounts team and across departments

Experience

• 1+ years of Customer relations experience desirable
• Experience in Purchase Ledger 
• Experience with Qube software is desirable but not essential.

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients

We operate a hybrid working model.  This role requires you to be in the Cambridge office 2 days per week.