We’re seeking a passionate and proactive Residential Development Manager to lead the ongoing mobilisation of a state-of-the-art residential scheme. This is an exciting opportunity to work alongside one of the UK’s leading developers and play a pivotal role in shaping an iconic new community from the ground up.

• Location: E16, London
• Salary: £55,000
• Hours: Monday to Friday 9am-5:30pm

The Role

The overall purpose of this job is to be responsible for maintaining the standards of a complex residential development in east London. The Development Manager will be the face of this development and the most senior person onsite, responsible for the development including the efficient management of a considerable site-based team. You will be responsible for managing the on-going mobilisation, supported by the Encore team in addition to overseeing the running of the development, onsite team and contractor management, whilst providing an exceptional level of customer service to all residents and visitors to the development.

• Support the final stages of mobilisation, helping to ensure the development is ready for its residents.
• Manage and support the on-site team.
• Oversee planned and reactive maintenance, including contractor relationships.
• Ensure communal areas are presented to the highest standard.
• Deliver excellent customer service to residents and visitors alike.

What You’ll Do

1. Building Management

• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Handle refuse management, ensuring cleanliness and accessibility of bin stores.
• Monitor parking compliance and address related issues.
• Provide input for budgets, residents’ meetings, and communication with directors.

2. Maintenance & Repairs

• Arrange and follow up on reactive and planned maintenance.
• Carry out minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.

3. Resident Services

• Manage front-of-house services, including parcel and key handling.
• Issue and monitor licences for pets, alterations, and subletting.
• Welcome new residents, introduce house rules, and provide a visible on-site presence.
• Oversee tenant move-ins and move-outs, minimising disruption and damage to communal areas.

4. Team Management

• Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
• Manage staff rotas, holidays, and appraisals to maximise team efficiency.
• Enforce policies and procedures, ensuring consistency and compliance.

5. Continuous Improvement 

• Identify new services, systems, practices, equipment, and training which can improve efficiency involving client and staff satisfaction.
• Be up to date with current legislation and best practice, ensuring any relevant information is passed on and understood by the staff.
• Oversee the quality of the services provided, identify lessons learned and propose and implement solutions to prevent problem reoccurrence.
• Drive the implementation of a continuous improvement plan.

What You’ll Bring

Experience

• Proven experience managing prestigious residential development or similar in the London region.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (desirable).
• A strong understanding of Health & Safety with particular experience with the Building Safety Act 2022, CDM regulations 2015, Minimum qualification IOSH Managing Safely and a desire to work toward Nebosh General Certificate preferable.
• A strong understanding of facilities management and a desire to work toward gaining a level 4 Certification within the IWFM within the first year. 

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

• Accountability: Take ownership and see tasks through to completion.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.

What You Need

• Experience in mobilising a brand new site is preferred but not essential. 
• Eligibility to work in the UK.
• A good standard of education (essential).
• Full, clean driving licence (preferred but not essential).

Why Join Us?

Join a leading UK management agent to partner with a developer at the forefront of placemaking. This is a rare opportunity to influence how a new community takes shape, backed by a supportive team, a premium setting, and long-term career growth.