We’re looking for a General Manager to oversee the smooth operation of a prestigious residential development, ensuring a high-quality living environment for residents while maintaining the property to the highest standards.

We’re working with one of the UK’s top developers on an established site in one of London’s most vibrant and sought-after neighbourhoods. This is a great opportunity for someone looking to take the next step in their career.  You’ll be overseeing a large team of 40 staff members, with strong support from your on-site team of managers and team leaders.

• Location: London, E1
• Salary: £70,000-£75,000
• Hours: Monday to Friday, 8am-5pm

The Role

As the General Manager, you will take full responsibility for the development, including:

• Managing and supporting site-based staff.
• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.
• Delivering outstanding customer service to residents and visitors.

What You’ll Do

1. Building Management

• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Handle refuse management, ensuring cleanliness and accessibility of bin stores.
• Monitor parking compliance and address related issues.
• Provide input for budgets, residents’ meetings, and communication with directors.

2. Maintenance & Repairs

• Arrange and follow up on reactive and planned maintenance.
• Carry out minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.

3. Resident Services

• Manage front-of-house services, including parcel and key handling.
• Issue and monitor licences for pets, alterations, and subletting.
• Welcome new residents, introduce house rules, and provide a visible on-site presence.
• Oversee tenant move-ins and move-outs, minimising disruption and damage to communal areas.

4. Team Management

• Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
• Manage staff rotas, holidays, and appraisals to maximise team efficiency.
• Enforce policies and procedures, ensuring consistency and compliance.

What You’ll Bring

Experience

• Proven experience managing prestigious residential developments or similar environments such as hospitality or armed forces.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (desirable).

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

• Accountability: Take ownership and see tasks through to completion.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.

What You Need

• Eligibility to work in the UK.
• A good standard of education (essential).

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.