At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

Voted as one of the best places to work in the "Sunday Times" last year. The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role:

As our Service Charge, Collections and Payments Administrator, you’ll be the financial backbone of our operations. You’ll interact with various internal teams—like Estate Management, Legal, and Facilities—and external partners, including suppliers and Leaseholders. Your role will be pivotal in ensuring smooth financial transactions and amazing customer service.

What You’ll Be Doing:

• Customer Liaison: Handle supplier payment and Leaseholder enquiries with flair and professionalism.
• Query Management: Tackle Dwellant queries, resolving disputes and duplicate items.
• Timely Payments: Ensure supplier refunds are processed promptly while adhering to Health & Safety guidelines.
• Financial Skills: Process invoices, conduct regular bank reconciliations, and prepare our fortnightly payment runs.
• Statement Reconciliation: Keep things tidy by reconciling supplier statements and addressing any queries with confidence.
• Pooled Accounts: Ensure our pooled accounts are well-funded and Leaseholder payments are managed as per ARMA guidelines.
• Team Collaborator: Work closely with estate managers and suppliers to resolve urgent issues and keep everything running smoothly.

What You’ll Bring:

• Experience: 1+ years of customer relations experience (bonus points for service charge client accounting or Qube software knowledge!).
• Attention to detail: Strong administration experience. 
• Communication Skills: Exceptional verbal and written communication skills—you're the friendly voice that everyone loves to hear from!
• Organisational Skills: Excellent time management, prioritisation, and diary management to keep everything on track.
• Team Spirit: A collaborative, approachable attitude that makes you a joy to work with.
• Tech Savvy: Proficiency in Microsoft Outlook, Word, and Excel to keep our operations streamlined.

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

We operate a hybrid working model.  This role requires you to be in the Cambridge office 2 days per week.

The salary for this role is £25,000 - £28,000 depending one experience