About the Role

Are you detail-oriented, analytical, and an Excel expert with a passion for problem-solving? We’re looking for a dynamic Support Co-ordinator to join our high-performing business support team.

In this key role, you’ll provide critical day-to-day support across systems, users, and internal projects, helping to ensure everything runs smoothly and efficiently. You’ll be interacting with stakeholders across the business—technical and non-technical—so strong communication and the ability to adapt your approach is essential.

This position requires someone who’s proactive, organised, and confident in managing a varied workload in a fast-paced environment. You’ll need to be as comfortable analysing data as you are coaching your teammates and supporting larger projects.

What You'll Be Doing

📊 System & User Support

• Generate and distribute data insights and performance reports using Qube and Dwellant.
• Analyse recurring issues to improve system usage and support efficiency.
• Maintain and enhance internal knowledge base documentation.
• Monitor system data for accuracy and integrity; perform regular data checks.
• Respond promptly to technical queries and issues, escalating when necessary.
• Ensure exceptional internal customer service with timely and effective communication.

🛠 Projects & Process Improvement

• Participate in (and occasionally lead) internal system and process improvement projects.
• Support software rollouts, upgrades, and business transformation initiatives.
• Maintain thorough and accurate records of tasks, updates, and project progress.
• Balance daily responsibilities with longer-term project goals.

🤝 People & Team Collaboration

• Share expertise with the team through coaching and mentoring.
• Encourage collaborative learning and knowledge sharing.
• Contribute to a positive and productive team culture, helping others grow and succeed.

What You’ll Bring

Experience

• 2+ years in a systems support or helpdesk environment.
• Experience mentoring or guiding team members.
• Advanced Excel proficiency (essential).
• Experience with Qube or Dwellant (desirable).
• Property or service industry background (advantageous).

Skills

• Ability to learn new software and systems quickly.
• Strong communication and interpersonal skills.
• Excellent planning and organisational abilities.
• Methodical approach to troubleshooting and problem-solving.
• Comfortable working independently and as part of a team.

Personal Qualities

• Meticulous attention to detail.
• Analytical thinker who enjoys solving complex problems.
• Self-motivated and proactive.
• Adaptable, positive, and professional.
• Strong sense of integrity and accountability.

Why Join Us?

We’re a forward-thinking organisation where support functions are seen as enablers of success—not back-office admin. You’ll be given the space to grow, contribute ideas, and work on projects that matter. This is more than a support role—it’s a genuine opportunity to make a lasting impact.

Please note Encore operate a hybrid working model and this role requires you to be in the office 3 days per week.  (We do not have parking on-site)

The salary for this role is £30,000 p.a.