Senior Concierge - Brentford
Ready to take the next step in your career? Join our team and be part of an exciting, customer-focused environment in Brentford! Apply now and make a difference every day.
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Join Our Team as a Senior Concierge in Brentford, London!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in Brentford.
If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
- Location: Brentford, TW8
- Annual Salary: £32,500
- Hours/Working Pattern: 10am-10pm, 4 on 4 off
We have both day and night positions available here.
What You'll Be Doing:
- Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
- Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
- Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
- Maintain Presentation: Keep the concierge area and lobby looking presentable.
- Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
- Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You'll Bring:
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us:
- 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off.
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well-being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
- Department
- Operations - Site Based
- Locations
- Brentford
- Yearly salary
- £32,500
- Employment type
- Full-time
Colleagues
About Encore
As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Residential management is a people business. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be the perfect next home for you.
Senior Concierge - Brentford
Ready to take the next step in your career? Join our team and be part of an exciting, customer-focused environment in Brentford! Apply now and make a difference every day.
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