Service Charge Collections & Payments Administrator
Do you have a passion for admin, customer service experience and an eye for detail? If you’re ready to make a difference and thrive in a fast-paced environment, we want to hear from you!
We usually respond within a week
About Us:
At Encore, we’re not just about managing estates; we’re about creating vibrant communities! We pride ourselves on delivering exceptional service and are on the lookout for a meticulous SC Collections and Payments Specialist to join our dynamic Client Accounting team. If you’re ready to make a difference and thrive in a fast-paced environment, we want to hear from you!
The Role:
As our SC Collections and Payments Specialist, you’ll be the financial backbone of our operations. You’ll interact with various internal teams—like Estate Management, Legal, and Facilities—and external partners, including suppliers and Leaseholders. Your role will be pivotal in ensuring smooth financial transactions and stellar customer service!
What You’ll Be Doing:
- Customer Liaison: Handle supplier payment and Leaseholder enquiries with flair and professionalism.
- Query Management: Tackle Dwellant queries, resolving disputes and duplicate items like a pro!
- Timely Payments: Ensure supplier refunds are processed promptly while adhering to Health & Safety guidelines.
- Financial Wizardry: Process invoices, conduct regular bank reconciliations, and prepare our fortnightly payment runs.
- Statement Reconciliation: Keep things tidy by reconciling supplier statements and addressing any queries with confidence.
- Pooled Accounts Guru: Ensure our pooled accounts are well-funded and Leaseholder payments are managed as per ARMA guidelines.
- Team Collaborator: Work closely with estate managers and suppliers to resolve urgent issues and keep everything running smoothly.
What You’ll Bring:
- Experience: 1+ years of customer relations experience (bonus points for service charge client accounting or Qube software knowledge!).
- Communication Skills: Exceptional verbal and written communication skills—you're the friendly voice that everyone loves to hear from!
- Organizational Skills: Excellent time management, prioritisation, and diary management to keep everything on track.
- Team Spirit: A collaborative, approachable attitude that makes you a joy to work with.
- Tech Savvy: Proficiency in Microsoft Outlook, Word, and Excel to keep our operations streamlined.
What we offer:
Join us at Encore, where we offer a supportive, fun, and collaborative environment. With a hybrid work model and opportunities for professional growth, you’ll find the perfect balance between work and life. If you’re ready to take your career to the next level and help us create amazing communities, we want to hear from you!
We operate a hybrid working model. This role requires you to be in the Cambridge office 2 days per week.
The salary banding for this role is £24,000 - £28,000
- Department
- Finance
- Locations
- Cambridge
- Remote status
- Hybrid Remote
- Yearly salary
- £24,000 - £28,000
- Employment type
- Full-time
Colleagues
About Encore
As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Residential management is a people business. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be the perfect next home for you.
Service Charge Collections & Payments Administrator
Do you have a passion for admin, customer service experience and an eye for detail? If you’re ready to make a difference and thrive in a fast-paced environment, we want to hear from you!
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