Encore specialises in the management of large residential developments across the UK. We are a force for good in the industry and care deeply about the developments we manage and the people who live there. We believe that being the best means we have to attract the best and brightest people who care about what they do. We provide a supportive environment with extensive training, infrastructure and development opportunities for brilliant people to excel – and enjoy what they do.

The Role

As an Estate Management Director, you will lead a team of Regional Leaders responsible for managing residential and mixed-use developments nationwide. You will drive performance, foster exceptional client relationships, and ensure compliance with the highest industry standards. Your vision and leadership will be instrumental in attracting new developments, retaining key clients, and enhancing our reputation as an industry leader.

This role offers both a challenge and an opportunity: to inspire a culture of excellence while managing a complex and dynamic portfolio. The buck stops with you, and you’ll embrace this responsibility with enthusiasm and confidence.

Key Success Requirements

To be successful in the role, you will demonstrate:

• Exceptional Client Service: You inspire trust and confidence, breaking down complex challenges into clear, actionable solutions. Your diplomacy and engagement skills set you apart.
• Risk and Compliance Expertise: You have a proven ability to manage risk, ensuring portfolios are compliant, data-driven, and financially sound.
• Inspirational Leadership: You know how to motivate teams, nurture talent, and create a culture where excellence thrives.
• Depth of Knowledge: With technical expertise in building management and a deep understanding of industry regulations, you bring extensive practical experience in estate management.
• Thought Leadership: You address key industry challenges, positioning our business as a thought leader in a changing landscape.

What you’ll do

You will be brilliant at and accountable for:

1. Building High-Performing Teams

• Developing, coaching, and retaining a motivated, capable team of future leaders.
• Embedding best practices and driving continuous improvement across all regions.
• Fostering a learning culture, providing ongoing mentorship, and recruiting exceptional talent.

2. Exceptional Client and Customer Service

• Cultivating strong client relationships with developers, freeholders, and RMCs.
• Ensuring consistent service excellence, meeting SLAs, and mitigating risks effectively.
• Overseeing client retention, onboarding new developments, and resolving escalated issues.

3. Ensuring Compliance and Risk Mitigation

• Taking ownership of health, safety, and compliance risks across the portfolio.
• Leading efforts to align with the latest regulations, including the Building Safety Act.

4. Shaping the Future of Our Industry

• Contributing to strategic planning and thought leadership initiatives.
• Representing the company at industry events and bodies to enhance our visibility.
• Developing innovative solutions for emerging challenges, such as sustainability.

What You’ll Bring

Qualifications

• MIRPM or MRICS qualification (essential).
• Degree preferred; MIWFM is highly desirable.

Experience

• 10+ years of management experience, with at least 5 years leading senior teams.
• Expertise in managing complex developments and driving successful change initiatives.
• Proven ability to build and maintain exceptional client relationships.

Skills and Behaviours

• Strong analytical, financial, and commercial acumen.
• Outstanding communication, time management, and project management skills.
• Calm, accountable, and solutions-focused, even in challenging situations.
• A positive, can-do attitude that inspires and uplifts your team.

Why Join Us?

This role is more than a job.  You’ll work in a collaborative, forward-thinking environment where your leadership will help drive meaningful change. In return, you’ll enjoy career development opportunities, a competitive package, and the satisfaction of leading a team to success.