Night Concierge - EC1V 1AD
This role is essential in ensuring the optimum resident experience on site, you will be the face of the company and interacting with the residents. This is a varied role where no 2 days are the same.
We usually respond within a week
We are currently recruiting for a Night Concierge based in London who can provide excellent customer service and be responsible for maintaining the already high quality standards of the development by quickly and efficiently resolving issues for residents.
Please ensure you live within a 45 minute commute of EC1V 1AD
What you'll do:
- Greeting residents and visitors making them feel comfortable
- Assisting residents via telephone or in person regarding maintenance issues, complaints, emergencies and ad hoc requests. As well as escalating any complaints/issues to the building or estate manager
- Signing visitors and contractors in and out of the building and checking ID where appropriate.
- Security - Site walk arounds to look for any issues on the facility, checking ID's, monitoring CCTV.
- Managing parcel deliveries on behalf of residents and advising them via message cars.
- Ensure the concierge space and front lobby is clear and presentable.
- Assist with system testing - Fire alarm, emergency lighting, smoke vents.
- Providing advice and recommendations on the local area
- Becoming a pool responder incase of emergency (Full training provided)
What you'll bring:
- Experience working as a concierge would be ideal but we would be happy to look at anyone with a strong customer service or security background.
- Strong communication skills - written & verbal
- Health & safety qualifications would be advantageous.
- Attention to detail, accountability, positive can do attitude and helpful nature.
What we offer:
- 20 Days annual leave (Pro Rata) + bank holidays + your birthday off each year
- Cycle to work scheme
- SmartHealth online health service available for you and immediate family
- Eye care vouchers
- Company social events
- Perkbox rewards
- Pension
- Department
- Operations - Site Based
- Locations
- London
- Yearly salary
- £29,000
- Employment type
- Full-time
Colleagues
About Encore
As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Residential management is a people business. Professional, experienced and friendly, our people make the difference. Our people bring our values to life every day and help make places better. Quite simply, we have the right people, expertise, systems, scale and culture to be the perfect next home for you.
Night Concierge - EC1V 1AD
This role is essential in ensuring the optimum resident experience on site, you will be the face of the company and interacting with the residents. This is a varied role where no 2 days are the same.
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