The SC Collections and Payments is responsible for managing the day to day supplier and Leaseholder accounting function on behalf of the estates managed by Encore. Part of the Client Accounting team, this role involves interaction with all departments of the company, including Estate Management, Legal and Facilities, and also requires liaison with external contractors such as suppliers and Leaseholders and suppliers.

What you’ll do

In all areas, you will need to ensure that company policies and procedures are consistently applied to the required standards, delivering on time and with a high degree of accuracy. Duties include but are not limited to:

• Dealing with Supplier payment enquiries.
• Monitoring and dealing with Dwellant queries such as Disputed and duplicate items.
• Monitoring supplier refunds, ensuring refunds received in timely manner.
• Ensuring the Health and Safety element relating to Suppliers is followed regularly.
• Process invoices for suppliers that are exempt from using Dwellant.
• Performing regular bank reconciliations to ensure all bank accounts are in an advantageous position.
• Reconcile supplier statements to the purchase ledger accounts, consulting with suppliers where queries arise.
• Preparation of fortnightly payment runs.
• Comparison of required funds to funds available and highlighting areas of concern.
• Raising BACS file and bank movement report
• Answering supplier and Leaseholder queries by phone and email.
• Ensuring pooled accounts are regularly swept to provide adequate funds for expenditure on the estate.
• Ensure we are banking Leaseholder payments three times a week as per the Arma guidelines.
• Assisting the accounts team and other departments with day to day / ad hoc duties.

Correspondence

• Consult with estate managers / facilities department to ensure all urgent matters are dealt with.
• Consult with Leaseholder and suppliers daily.

What you’ll bring

Qualifications

• 1+ years of Customer relations experience desirable
• Experience in service charge client accounting is desirable but not essential.
• Experience with Qube software is desirable but not essential.

Skills

• Excellent time management, prioritisation, and diary management
• Excellent team working with an approachable and helpful attitude to all employees.
• Excellent communication skills, both written and verbal
• Excellent computer skills – proficient in Microsoft Outlook, Word, and Excel

Behaviours

• Thorough: attention to detail, the ability to think things through – not just follow a checklist
• Accountable: take personal responsibility for seeing things through to successful resolution
• Commitment: take pride in your work and care about your/the team’s performance
• Mature: common-sense approach. Ability to see where improvements can be made.
• Positive: an optimistic, can-do attitude that enhances team morale